Shipping & Delivery Policy

General Shipping

Most orders are processed and shipped within 1-2 business days within placing an order.

Shipping rates are based on package weight, size, and distance shipped. Arrival time for international orders will varies by location and shipping method.

Domestic Shipping (Business Days)*

Standard: 3-5 days

Expedited: 2-3 days

International Shipping (Business Days)*

Standard: 6-14 business days (NO TRACKING – varies by location)

Expedited: 4-8 days (with Tracking)

*Transit may take longer if the parcel was delayed due to carrier mishandling, customs delay, or other circumstances beyond our control. Thrayam will only ship the products to the address that is indicated on the order.

Thrayam is not responsible for lost packages once they have been shipped out of our warehouse or for delays due to unforeseen USPS delays such as “adverse weather conditions”, “Beyond USPS control”, or “Missed at facility” – please plan accordingly.

 Order discrepancy*

If you’re claiming an order discrepancy, please contact us within 7 business days for assistance. Any inquiries past this time frame is unreasonable for us to accommodate.

*Excludes wrong item(s) received

Cancellations

Orders can be cancelled for any reason as long as the item(s) did not ship from our warehouse.

For any change/modification request after order is placed (address, item, quantity, color, etc) notify us to cancel and please reorder with the updated information.

 Shipping and Order Processing Holidays

Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:

  •  New Year’s Day (January 1st)
  • Independence Day
  • Labour Day
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • Day After Christmas (December 26)

REFUSED DELIVERY PACKAGE

For items returned to sender due to “undeliverable as addressed” or “insufficient address” shown on the tracking status, Thrayam will issue a refund minus S&H charge once the item is delivered to our office.

International Shipping Customs, Duties, and Taxes

Orders that are shipped to countries outside of the India. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The purchaser will be responsible for all customs taxes and additional taxes that are charged by the destination country. Thrayam is not responsible for lost of international packages once they have been shipped out of our warehouse. Lastly, Thrayam is not responsible for any international return postage.